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Introduces three techniques via vignettes for handling criticism calmly--the sponge response, the prompt and paraphrase response, and the five-part confront statement. Includes teacher's guide.
The Learning Seed, 330 Telser Rd., Lake Zurich, IL 60047, Toll-free: 800-634-4941, Fax: (847)540-0854, Email: info@learningseed.com, URL: http://www.learningseed.com
Available on VHS
Running time 27 minutes.
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