Customer Service: You're in Control Movie Review 1993

Contains 18 dramatizations of the wrong and right ways to provide customer service. Emphasizes the importance of asking questions and listening, dealing with difficult customers effectively, making good impressions, and more. Defines the "Six Steps to Customer Service Success" and the "Two-step Method." Includes leader's training guide.

Distribution

American Media, Inc., 4621 121st St., Urbandale, IA 50323-2311, Phone: (515)224-0919, Toll-free: 888-776-8268, Fax: (515)327-2555, Email: custsvc@ammedia.com, URL: http://www.ammedia.com

Available on VHS
Running time 22 minutes.

Cast and Crew

Genres

How-To, Communication