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See how one hospital was able to overcome administrative gridlock with Total Quality Management. Includes specific strategies as well as a general message to healthcare institutions.
Enterprise Media, 91 Harvey St., Cambridge, MA 02140, Phone: (617)354-0017, Toll-free: 800-423-6021, Fax: (617)354-1637, Email: stewart@enterprisemedia.com, URL: http://www.enterprisemedia.com
Available on VHS
Running time 30 minutes.
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