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John Guaspari, in the exciting motivational follow-up to his internationally acclaimed "Why Quality?," defines quality and explains how any business can achieve it.
American Management Association, 9 Galen St., PO Box 9119, Watertown, MA 02472, Phone: (617)926-4600, Toll-free: 800-225-3215, Fax: (617)923-1875, URL: http://www.amanet.org
Available on VHS
Running time 22 minutes.
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