Controlling the Confrontation Movie Review 1989

This video demonstrates the best ways to use one's three basic communication tools-voice, body and face-and illustrates simple strategies for defusing stressful confrontations. This is essential training for anyone who deals with the public and wants to communicate successfully.

Distribution

Library Video Network (LVN), 320 York Rd., Baltimore, MD 21204-5179, Phone: (410)887-2090, Toll-free: 800-441-8273, Fax: (410)887-2091, Email: lvn@bcpl.net, URL: http://www.lvn.org

Available on VHS
Running time 45 minutes.

Cast and Crew

Genres

Communication

Producer

Library Network Video