Telephone Manners Movie Review 1989

This valuable new program demonstrates every important step in telephone usage including identifying yourself and your organization, personalizing your calls, repeating all instructions given, taking notes of important messages, remembering calls on hold, listening to the caller's mood as well as the message, using common courtesey word and conveying warmth.

Distribution

Encyclopedia Britannica, 331 N. LaSalle St., Chicago, IL 60610, Phone: (312)347-7159, Toll-free: 800-323-1229, Fax: (312)294-2104, URL: http://www.britannica.com

Available on VHS
Running time 11 minutes.

Cast and Crew

Genres

Human Relations, Office Practice

Producer

National Educational Media Inc.