Examines the question: When is a turndown a true rejection and when is it just a disguised objection?; from the "Tough--Minded Salesmanship" series.
Dartnell Corp., 360 Hiatt Dr., Palm Beach Gardens, FL 33418, Phone: (561)622-6520, Toll-free: 800-341-7874, Fax: (561)622-2423, Email: email@example.com, URL: http://www.dartnellcorp.com, Remarks: Gary Bagin, Dir. of Comm.
Available on VHS
Running time 28 minutes.
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