This tape dramatizes the four key supervisory mistakes that escalate minor disputes into major grievances.
Aspen Publishers, 7201 McKinney Circ., Frederick, MD 21704, Phone: (301)644-3599, Toll-free: 800-638-8437, Fax: (301)644-3550, URL: http://www.aspenpublishers.com
Available on VHS
Running time 30 minutes.
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