• Autonomous Working Groups: Smarter Together (1988)
• Flexible Working Time: More Time to Live (1988)
• Starting Your New Job (1989)
• Time on the Line (1989)
• Why Comply? (1989)
• Managing Low Back Pain (1989)
• The Hidden Customer: A Film About Internal Customer Service (1989)
• The Leadership Edge (1987)
• The Helping Hand: Coaching Skills for Managers (1990)
• How to Lose Customers without Really Trying (Attack & Defend) (1988)
• An Inside Job: Meeting Internal Customer Needs (1991)
• It'll Be O.K. on the Day (1989)
• This Is Going to Hurt Me More than It Hurts You (The Bad News Interview) (1989)
• The Unorganized Salesperson (199?)
• Competing Through Customer Service (1989)
• Managing Frontline Service (1989)
• Listening Leaders (1989)
• Service Excellence (1989)
• Competing Through Manufacturing (1989)
• Beyond Excellence: The Super Achievers (1989)
• Beyond Start-Up: Management Lessons for Growing Companies (1989)
• All Change: The Management of Change (1988)
• Can You Spare a Moment? (1988)
• From "No" to "Yes" (The Constructive Route to Agreement) (1988)
• I'll Be in Touch (Everyone's a Buyer) (1988)

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