• The Human Touch Performance Appraisal 2 (1991)
• The Legal Side of Evaluating Performance (1991)
• More Than a Gut Feeling 2 (1991)
• Brief Encounters (1991)
• You Be the Judge: The Legal Side of Interviewing (1991)
• Getting Started: Your First Thirty Days on the Job (1991)
• Handling the Sexual Harassment Complaint (1991)
• It's Not Just Courtesy--It's the Law (1991)
• Balancing Home & Career (1991)
• Remember Me (1991)
• Service: How to Keep Your Customers and Build Your Business (1991)
• Customer Satisfaction (1991)
• Quality Customer Service (1991)
• Good Enough Isn't Good Enough (1991)
• The Winds of Change (1991)
• Do It Right (1991)
• How to Deal with the Foreign Accent: Diversity on the Phone (1991)
• Who Are You, by the Way? (1991)
• Telephone Courtesy Pays (Revised) (199?)
• Play to Win! The Insider's Guide to Casino Gambling Presented by the Las Vegas Hilton (1991)
• Ask for the Order. . .and Get It! (Revised) (1991)
• Real Selling: How to Increase Sales in Growing Companies (1990)
• First Impression Selling (1990)
• How to Win Marketing Wars in the 1990s (1991)
• Positive Prescription (1991)

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