• Professional Shoplifting (198?)
• We're on the Same Team, Remember? (1984)
• The Power of Listening (1984)
• Welding Inspection & Quality Control (1980)
• Choosing Careers (1986)
• Backup Supervision (1986)
• In Search of Excellence (1985)
• Management Action Program (1986)
• The Business File (1985)
• Air Transportation (Career Awareness Series) (1973)
• Anonymous Hero (1989)
• Invitation to a Virus (1988)
• Cashiering, Security and Loss Prevention (1989)
• How to Lose Customers without Really Trying (Attack & Defend) (1988)
• The Unorganized Salesperson (199?)
• Competing Through Customer Service (1989)
• Managing Frontline Service (1989)
• The Customer Is Always Dwight (1989)
• Managing Learning (1988)
• Of Critical Importance: AIDS Precautions in Radiology (1989)
• All the Wrong Moves (1986)
• Working Together Works! (1982)
• Hot Under the Collar: Dealing with Angry Customers (1989)
• No Thanks, Just Looking (1986)
• The New Retail Supervisor (1988)

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